Data Handling

Before you send a device

Sign out of your accounts and turn off any activation or device lock. We ask you to confirm this, because a locked device cannot be verified or resold.

Removing your own data before sending is the most reliable protection available to you, and we recommend it regardless of what we do afterwards.

What we do with data on a device

We do not claim an erasure standard or a certification, because none is in place. That is why we ask you to sign out of your accounts, turn off any activation or device lock, and erase the device yourself before you send it: removing your own data is the most reliable protection available to you. A device that reaches us is checked before it is processed, and one that still carries a lock cannot be verified or resold.

Your personal information

The information you give us to complete a sale, which is your contact details, your address and your payout preference, is covered by the Privacy Policy. It explains what we keep and how to ask for a copy of it or for it to be removed.