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General

How does selling a device work?
Send us your device details and photos through our Get a Quote form. Our team reviews them and sends you an offer. If you accept, we create an order and give you shipping instructions, or you can bring the device to Apple World. When the device arrives we check it against what you told us, and then payment is arranged.
Do I need an account to get a quote?
No. You can get a quote without signing in. You will need an account to accept an offer and follow the order afterwards, because your order page shows your address and payout details.
Can I sell several devices at once?
Yes. You can add more than one device to a single offer, and each keeps its own answers and its own amount.

How is my offer worked out?
Your offer is based on the model, its storage, its condition and whether it works. Send us those details and a few photos through our Get a Quote form, and our team sends you an offer.
Can my offer change after I accept it?
It can in one situation. If inspection finds your device is different from your description, we send you a revised offer with the reason. You choose whether to accept it. If you decline, we return your device at no shipping cost to you.

What happens after I accept an offer?
An order is created, and your order page shows the next steps. You can follow each stage there: when the device was sent, when it arrived, what inspection found, and when payment was arranged.
How do I send my device?
We send you a prepaid, tracked shipping label, and we cover its cost. UPS is our main carrier, and we use FedEx as well. You can also sell in person at Apple World in Orlando.
How do we ship?
A prepaid, tracked label, paid by us. UPS and FedEx.

What happens when my device arrives?
We check it against the answers you gave: the model, the configuration, the condition, and whether the functional checks match. Each step is recorded on your order page as it happens.
What if my device is not as I described it?
We tell you what we found and send you a revised offer with the reason. You choose whether to accept it. If you decline, we return your device at no shipping cost to you.

How will I be paid?
Our team pays you by Zelle, Cash App, PayPal or Business Check. Payment is sent once we have received and inspected your device and you have accepted the final offer.
When will I be paid?
Timing depends on the payment method you choose.

Do you buy equipment from businesses?
Yes. Business and bulk equipment goes through a separate route. You send us an inventory, and a specialist reviews it and comes back with a quote.

Should I erase my device before sending it?
Yes. Sign out of your accounts and turn off Find My iPhone or any other activation lock. We ask you to confirm this, because a locked device cannot be inspected. Removing your own data before you send the device is the most reliable protection available to you.
What happens to the data on my device?
Sign out of your accounts and erase your device before you send it. Erasing it yourself is the step within your control.