Our team prepares each offer from the details and photos you send through Get a Quote. The clearer the picture of your device, the closer the offer will be to what we find when we inspect it.
Take photos in good light
Daylight near a window works best. Avoid a flash, which hides scratches with glare, and wipe the device first so dust is not mistaken for wear.
The photos to take
- The front, with the screen switched on
- The back
- Each side and edge
- A close-up of any crack, dent or deep scratch
- The settings screen that shows the model and storage, if the device turns on
What to write in your description
Name the exact model and its storage. Then describe its condition as it is: any cracks, scratches or dents, and anything that does not work, such as buttons, cameras, speakers, charging or the battery. If you know the battery health, include it.
Choose the condition that fits
Pick the condition grade that matches your device. If you are between two, choose the lower one and tell us why in the details. Our condition grades are explained on the How pricing works page.
If something differs at inspection
We check every device against the details you gave us. If something differs, we send you a revised offer with the reason, and you decide whether to accept it. If you decline a device you mailed to us, we return it at no shipping cost to you.
Ready to send your photos? Get a Quote
